|Recommended: NoThe buildings have beautiful amenities and nice finishes. The location is also great with all of the stores and restaurants. My one complaint is that because building II has no doorman, there is no way to let guests up. You can let them through the second door but there is no way of allowing them to take the elevator. This is super frustrating when you order delivery and you have to end up going downstairs to get it, defeating the point. The building really needs to figure out how to fix this because it is a major inconvenience and makes the money you pay for amenities being included not really worth it.
Kelly, Thank you for your feedback on ways we can improve our service offering as well as your kind remarks. Please feel free to reach out to us with your suggestions anytime by emailing us at [email protected] or 703.991.6789 to set up a time to discuss this further. Best Regard, Rashad Lyons
|Recommended: YesFirst Impressions — We are very impressed with the quality and cleanliness of the building. The staff and other residents have been very friendly
Robert, Thank you for taking the time to leave a 5 star review. We strive to provide amazing customer service and I am glad that continue to call Modera Mosaic home. If you need any assistance, please contact the leasing office at 703.991.6789. Best, Rashad Lyons, Community Manager
|Recommended: YesNaeema was the leasing agent for our apartment tour. She did a great job informing us about availability throughout the properties. She was very professional and personable. Thank you for your time and attention
D. Gadson, Thank you for taking the time to leave a review for Naeema. I am glad to know that you enjoyed your tour. I see that we missed the mark for a 5-star review. Please let me know a good time to discuss your experience at 703.991.6789. Best, Rashad Lyons
|Recommended: YesNew — None
Hi Shawn, Thank you for taking the time to leave a 5-star review! If you need any assistance, do not hesitate to let us know. All the best, Rashad Lyons, Community Manager
|Recommended: YesMaintenance Review — Jerome from maintenance was extremely helpful. He responded within minutes of us reporting it on the portal. Very courteous and prompt. Thank you.
Hi Bhaumeek, Thank you for leaving a 5-star review! I will share your kind words with Jerome and I am glad we were able to resolve your maintenance request. If you need any assistance, contact us at 703.991.6789. Best, Rashad Lyons, Community Manager
|Recommended: YesModera family — Very nice
Hi Muath, Thank you for leaving a 5-star review! We are glad to know you are enjoying your stay here at Modera Mosaic. If you need any assistance, do not hesitate to let us know. Best, Rashad Lyons, Community Manager
|Recommended: YesGood — Good
Hi Ahmad, Thank you for taking the time to leave a wonderful review. We are glad you are enjoying your residency here at Modera Mosaic. If you need any assistance, please get in touch with the leasing office at 703.991.6789. Best, Rashad Lyons, Community Manager
|Recommended: YesThe Good Life — This is such an easy place to live. I have been here for a few years and love the convenience of walking for groceries, restaurants, and fun When I travel , I just go. The staff is very attentive and friendly. Maintenance service is immediate and always helpful. I have very few problems with my home due to the regular service provided. I have throughly enjoyed living in this community and highly recommend it.
Margaret-thank you for taking the time to leave a review and we appreciate your kind words. Knowing that you enjoy calling Modera Mosaic home means a lot to us! If you need any assistance, do not hesitate to let us know. Rashad Lyons Community Manager
|Recommended: YesAmazing location — Great location and great place to live
Stephon- We strive to provide 5-star customer service and we are glad that you enjoy calling Modera Mosaic home! If you need any assistance, please contact the leasing office at 703.991.6789. Rashad Lyons Community Manager
|Recommended: NoSubpar — .
Kimberly, I thank you for taking the time to leave a review. I would love to chat more to better understand the 3-star rating provided. I will chat with you soon. Best, Rashad Lyons, Community Manager
|Recommended: YesTwo months at Modera... — Although I like living here, there are a few issues that would improve live here. The day I moved in, I had an appointment with an employee who did not show up, nor did anyone else for two hours, when another employee showed up, I was provided with the keys and not much else. No instructions, no guidance. Eventually, I had to request information regarding parking, appliances, etc. Also, after minor inconveniences as to how rent payments are handled, I resorted to paying by old-fashioned check, handing it to the management office in person. A few days later, I received a notice for additional rent payment, no explanation why. After asking the office why I received that notice, I was advised that it was due to late processing on their part. I hope that this sort of thing does not happen again.
Hi Jutta, Thank you for bringing this to our attention and we understand we missed the mark during your initial move-in. I hope that you have been enjoying your experience at Modera Mosaic thus far and look forward to continual improvement in our customer service. If you need any assistance, please contact me directly at 703.991.6789 or [email protected]. Best, Rashad Lyons, Community Manager
|Recommended: YesIt’s okay. — Well, prior to moving in, they would respond to all emails, calls etc. Now, lol, they stopped responding as I was trying to coordinate moving in. Luckily the concierges are nice and friendly and very helpful. It’s a nice spot to live in. Lots of nice restaurants around within walking distance. Recently moved in and no complaints so far. Oh, the parking lot is literally gonna be the cause of an accident. It’s too narrow and close.
|Recommended: YesAwesome Place — Very great staff at concierge and lovely amenities
Hi Zachary, We appreciate the time you took to give us 5-stars! We are glad that you are enjoying Modera Mosaic. Please reach out to us with any additional questions or comments! Hope you visit us again soon! Julianna, Community Manager
|Recommended: YesTrash room — We have encounter several times that trash room is very dirty and its collapsed. This area needs urgent attention.
Greetings Renata, Thanks for the great review! We are glad that you are enjoying Modera Mosaic. Please reach out to us with any additional questions or comments! Thanks again and we look forward to seeing you again soon. Josh W., Community Manager
|Recommended: YesGreat place to live — I’ve lived here for the past few months and everything has been perfect. No complaints at all. 10 10 recommend.
Roberta, We are so happy to hear that you are enjoying our community. Thank you for your amazing feedback, we love to hear that you have had a 10 out 10 experience! Please do not hesitate to reach out if there is anything we can assist with! Best, Julianna K., Community Manager